Frequently Asked Questions About Your Tax Bill
Q: When is my tax payment due?
A: Payment is due on January 1, 2012. You have a one-month grace period to pay without penalty.
Q. How is a penalty assessed?
A: To avoid a penalty, payment must be postmarked or hand delivered by Wednesday, February 1st, 2012. Payments postmarked after February 1st will incur interest at the rate of 1.5% per month calculated back to the January 1st due date (February interest is 3%; 1.5% for January, 1.5% for February).
Q: Can I pay more than one tax bill with one check?
A: Yes, you may pay all accounts with one check; reference all tax account numbers on the check.
Q: How can I pay my tax bill?
A: You have four options:
Option 1: Pay be electronic check or by credit card through Invoice Cloud. There is no fee to pay by electronic check. There is a convenience fee for credit card or debit card transactions of 2.95% of the transaction amount.
Option 2: Mail payment in the enclosed return envelope. Yes, the New Britain address is correct. This is where our bank processes payments.
Option 3: Hand deliver payment to Revenue Collection office – Town Hall, room 109. Office hours are Monday and Wednesday, 8:30 AM - 4:30 PM, Tues. 7:30 AM-4:30 PM, and Thursday 8:30 AM-7:00 PM. The office is closed on Fridays.
Option 4: After hour payments can be placed in the Town Hall drop box. The lighted drop box is located on the outside wall to the left of the main entrance to Town Hall (in the back of the building). Payments must be received by midnight of the due date. Please do not use the drop box if it appears full.
Q: How is a receipt obtained?
A: If mailing payment, enclose entire bill with a self-addressed stamped envelope. A receipt will be returned to you. If paying in person, bring entire bill with you. The top portion of the bill will be receipted for you.
PLEASE NOTE: Due to the high volume of phone requests for payment information during the months of December through April, we can no longer process these requests by phone. Please save the top portion of your tax bill as receipt of payment. Requests for payment information for the purpose of filing income tax returns must be made in person at the Revenue Collection office. There is a charge of $0.50 per page.
Q: If I received a tax bill for my property and my bank is responsible for making payment, what should I do?
A: Forward your bill to the bank. Then ask your bank to contact the tax office to request that all future tax bills be sent directly to them.
Q: What Period of Time Does My Bill Cover?
A: Supplemental motor vehicle tax bills cover vehicles registered after October 1, 2010 and before August 1st 2011. The bills are prorated from the month registered through September.
Real Estate taxes are billed in two installments. The first installment is due July 1, 2011 and covers the period of July 1, 2011 through December 31, 2011. The second installment is due January 1, 2012 and covers the period of January 1, 2012 through June 30, 2012. The second installment is mailed mid-December.
Q: Is there tax relief for veterans?
A: You may be eligible for future tax relief. Contact Assessment Office at (860) 561-7414.
Q: Is there tax relief for the elderly?
A: If you are over the age of 65 and meet income limits set by the State of CT, you may be eligible for future tax relief. Apply in the Assessment Office between February 1st and May 15th, 2012.
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